Customer service
Returns & complaints
Not happy with a product or need to make a complaint? Sort it out online in a few steps — no paperwork, no phone calls. You have 30 days from delivery to return it; send the product in its original packaging together with the invoice (no more than 20 % of a paste may be used).
30 days to return
Handled online
Simple process
How it works
You can handle the whole process yourself, online. Just follow the steps below.
1
Fill in the form
Select your order and the products you want to return or claim. It only takes a few minutes.
2
Pack the product
Pack the product safely, ideally in its original packaging, so it isn't damaged in transit.
3
Send the parcel
Choose the shipping method that suits you best and follow the instructions in the form.
4
We'll handle your request
Once your parcel arrives, we'll start processing it and keep you informed about the next steps.
Still not sure?
We're here for you
If you need help with a return or complaint, get in touch — we're happy to help.